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The Source for hotel industry news since 1998

Vol. 12: Issue 20 2010-05-19

INSIDE VIEW

Best Practices for Responding to Online Hotel Reviews, Part I - By Daniel Edward Craig

As a hotel manager, when a guest comes to the front desk to register a complaint, do you: 1) look busy; 2) skulk out the back door; or 3) handle the matter personally? ...more

3D Service: A New Dimension in Service Excellence - By Roberta Nedry

Avatar is a 3D Box Office Hit - so is 3D Service! Introducing ..A New Dimension in Service Excellence! Take Your Service to the next level! ...more

Food & Beverage - Using 'criminally bad service' examples to Improve Performance - By Ken Burgin

Bad news always attracts the most attention...So using examples of poor or shocking service can be an effective way to show staff the levels of good service you expect them to offer. ...more

Optimizing your Hotel's Opportunities in Electronic Media and Distribution - By Bradly Sax

Small changes can translate into revenue opportunity for your hotel; especially when working with the internet and the other electronic distribution channels. Here's a quick checklist of potential opportunities for your hotel. ...more

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FEATURED SITE

AAA Fuel Cost Calculator

Calculate The Estimated Fuel Cost Of Your Trip
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FEATURED SUPPLIER

Condo Hotel Software by Owner Relations Technology

OwnerRelations Technology specializes in Condominium Hotel and Vacation Rental Property Management Software solutions. Owner Accounting and Owner Relations Websites. Serving clients throughout the USA, Canada, and the Caribbean.
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FEATURED MAGAZINE

Chief Learning Officer Chief Learning Officer magazine focuses on solutions for enterprise productivity in the enterprise learning market.

Chief Learning Officer provides valuable guidance and insight to global enterprise education executives. The very people who oversee, authorize, fund and support learning and development programs turn to CLO as a trusted source when implementing initiatives for employees, customers, partners and suppliers. CLO gives them access to the knowledge and strategies they need to align workforce development with their overall business objectives.

Geographic Eligibility: USA
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ENVIRONMENT

Industry-wide Sustainability Index Will Help Managers Compete, Says Cornell Study

Two factors summarize the expenses from five hotel accounts ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

'I Love New York' Green Campaign in Soft Launch Mode - By Glenn Hasek

Food & Beverage - How to Boost Your Lunch Trade - By Ken Burgin

STR Releases 2010 Summer Forecast

A Sea Change in Eco-Awareness

STR Reports US Performance for Week Ending 8 May 2010

New Dining Out Habits Mean Increased Demand for Value

STR Reports Canada Performance for Week Ending 8 May 2010

President Obama Signs Travel Promotion Act Into Law

IHG Signs Five Hotel Management Deals with HNA Group

Announcing StayHIP - The First Bookable Mobile Application for Boutique Hotels

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UPCOMING INDUSTRY EVENTS

CLIA
2010-06-02
cruise3sixty

Sustainable Life Media
2010-06-07
Sustainable Brands 10

Sustainable Life Media
2010-06-07
Sustainable Brands '10 -

Terrapinn Pte Ltd
2010-06-07
Vietnam Investment Summit 2010

DP BUSINESS EVENTS
2010-06-10
The Hotel Industry Forum

World Tea Expo
2010-06-11
World Tea Expo

2010-06-14
Asia Luxury Travel Market (ALTM)

HFTP
2010-06-21
HITEC 2010

Terrapinn
2010-06-21
Real Estate Investment World Asia 2010

http://www.terrapinn.com/2010/reiwasia/
2010-06-21
Real Estate Investment World Asia 2010

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FEATURED BOOK

Hospitality and Tourism Careers : A Blueprint for Success by Carl Riegel, Meliss
This is a comprehensive book about the realities of careers in the hospitality and tourism industry. KEY TOPICS: The purpose of this book is to serve as a guide for defining, planning, and managing a career to achieve the maximum fullness and richness that can be obtained from a career in the world of hospitality and tourism.
...more

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Departments

Click on the department to go directly to these news items.

. INSIDE VIEW

. FEATURED SITE

. FEATURED SUPPLIER

. FEATURED MAGAZINE

. ENVIRONMENT

. HEADLINES

. INDUSTRY EVENTS

. FEATURED BOOK

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