Restaurant Supply Resource - Hospitality Excellence, Inc. News

Healthcare is on everybody’s minds these days. Politicians, business leaders and everyday folks are scrambling to find the best solutions to care for everyone, to ensure all get the medical services they need. Most everyone agrees that health care is a basic human need. Service, good service, the desire to be treated nicely, is a basic huma... - More

Avatar is a 3D Box Office Hit - so is 3D Service! Introducing ..A New Dimension in Service Excellence! Take Your Service to the next level! - More

'Beep, Beep...could you move your dishes out of the way!' No, the road runner did not just show up at our meal! It was our waitress and she wanted us to move dishes out of the way so she could set down more food. My tablemates and I were flabbergasted. - More

When entering any dining establishment, guests should make sure they read the fine print at the bottom of the menu. It could be an indicator of service and whether or not they'll get much. The phrase 'no substitutions' may mean trouble is lurking for guest taste buds. - More

Good doctors get sued. Nice doctors don't. This poignant statement, made by a malpractice attorney, reveals how legally dramatic the difference can be when professionals of any kind take the time to be nice. - More

During a visit to a high end spa, everything was high class. The staff was enthusiastic and the services were well presented and delivered. I was so pleased that I decided to buy some skincare products. They wrapped them in tissue paper and placed them gently in a lovely bag. They had thought of everything... - More

It's late, it's dark and it's time for bed. Guests who arrive past dinner time are usually not in the best of moods. They have traveled far, have left the comfort of their homes and may have had some challenges which caused them to be later than they had planned. Welcome to the night shift. - More

Think of how much today's consumer 'waits' on a daily basis, the doctor's office, traffic, on hold while on the phone, supermarket and gas lines, at the bank, DMV or utility office, for a spouse, for kids, for friends, for meetings to start and the list goes on and on. - More

Ever heard the expression, 'a legend in his or her own mind?' I first heard it when working with a man who was a legendary artist and designer. After dealing with his ego and self-adulation, one of my co-workers noted he had truly become 'a legend in his own mind' and we all were less motivated and interested to work with him. - More

'Happy New Year 'Sweetie'! What can I get you?' 'Hey 'Honey', let me help you with that?' 'Let me put you on hold, 'Doll', while I check for you.' - More